Capitec Carlton Centre Contact Details
The Carlton Centre in Johannesburg is a renowned landmark, serving as both a commercial hub and an icon of the city’s skyline. For many, having direct access to banking services like Capitec Bank within this bustling centre is invaluable. Whether you are a shopper, a local business, or simply passing through downtown Johannesburg, knowing how to reach the Capitec branch at Carlton Centre helps ensure your financial needs are met efficiently.
Essential Highlights
- Capitec Bank at Carlton Centre is conveniently located on Commissioner Street, Johannesburg.
- Main contact number for general banking queries: 0860 10 20 43 (available 24/7)[1][4][7].
- Physical address: Shop 139A, 150 Commissioner Street, Johannesburg, 2188[1].
- Business hours should be confirmed telephonically due to periodic changes[1].
- Alternative banking methods include WhatsApp, email, and online services[4][7].
- The Carlton Centre offers a comprehensive shopping and service environment in the heart of the city[8].
Table of Contents
<a href="#section-1">Capitec Carlton Centre Location & Overview</a>
<a href="#section-2">Capitec Carlton Centre Contact Details</a>
<a href="#section-3">Business Hours & Visiting Tips</a>
<a href="#section-4">Customer Service: Queries, Complaints & Support</a>
<a href="#section-5">Why Choose Capitec at Carlton Centre?</a>
<a href="#section-6">About the Carlton Centre</a>
<a href="#section-7">Useful Links & Resources</a>
<a href="#section-8">Frequently Asked Questions (FAQ)</a>
Capitec Carlton Centre Location & Overview
Capitec Bank is strategically placed within the iconic Carlton Centre, Johannesburg’s central business address.
Located at Shop 139A, 150 Commissioner Street, the branch is easily accessible to both foot and vehicle traffic. The Carlton Centre itself is a landmark 50-storey skyscraper and shopping destination, making it a key site for both commercial and retail activities[8].
- Physical Address: Shop 139A, 150 Commissioner Street, Johannesburg, 2188[1].
- Find more about the Carlton Centre’s amenities, stores, and history via the official Carlton Centre website.
Capitec Carlton Centre Contact Details
For direct, reliable communication with Capitec Carlton Centre, use these contact methods:
- Main Branch Contact Number: 0860 10 20 43 (available 24/7 for personal banking, cards, and queries)[1][4][7].
- Capitec WhatsApp Support: 067 418 9565 (available 06:00-22:00)[4].
- Client Care Email: ClientCare@capitecbank.co.za[4].
- International Contact: +27 21 440 3580 (for clients outside South Africa)[4].
- Business Banking: 0860 30 92 50 (for business-specific matters and complaints)[4][7].
For more details on branch-specific services, you can visit the Capitec Carlton Centre contact page.
Business Hours & Visiting Tips
Capitec Carlton Centre’s opening hours are subject to change, so it’s advisable to confirm ahead of your visit.
Current indications suggest regular trading days, but always verify by phone to avoid inconvenience[1].
- General Recommendation: Call 0860 10 20 43 before visiting.
- ID and Document Requirements: Bring your South African ID, proof of address, and any relevant banking documents for faster service.
- Accessibility: Located in a wheelchair-friendly, centrally positioned shopping centre with ample facilities.
Customer Service: Queries, Complaints & Support
Capitec Bank values its customer service and accessibility, ensuring multiple channels for support:
- Complaints & Feedback:
- Call 0860 10 20 43 (personal banking)
- Email ClientCareCentre@capitecbank.co.za
- Escalation: Unresolved complaints will be managed by the Complaint Management Division[7].
- Ombudsman Contact Info:
- For unresolved issues, you may contact the FAIS Ombud at 012 762 5000 or Info@faisombud.co.za[7].
Why Choose Capitec at Carlton Centre?
The Capitec branch at Carlton Centre stands out for its convenience, comprehensive services, and location within Johannesburg’s prime commercial hub.
– Central Access: Proximity to business, shopping, and government offices.
– Extended Service Hours: 24/7 contact line and accessible digital channels[4].
– Trusted Brand: Capitec is known for efficient, customer-focused banking.
About the Carlton Centre
The Carlton Centre is not just a banking destination—it’s a pivotal part of Johannesburg’s urban experience.
– Africa’s Fifth Tallest Building: 223 metres, with 50 floors of offices, shops, and amenities[8].
– Prime Location: 150 Commissioner Street, central Johannesburg.
– Integrated Offerings: Shopping, business, and retail—all under one legendary roof.
Learn more on the official Carlton Centre homepage.
Useful Links & Resources
External Authority Links:
– Capitec Bank Official Contact Page
– FAIS Ombud for Financial Services Disputes
– South African Reserve Bank (SARB) – Bank Branch Info
Frequently Asked Questions (FAQ)
1. Where exactly is Capitec Bank located in the Carlton Centre?
Capitec Bank is at Shop 139A, 150 Commissioner Street, Carlton Centre, Johannesburg[1].
2. What is the best phone number to reach Capitec Bank Carlton Centre?
The primary contact number is 0860 10 20 43, available 24 hours a day for personal banking queries[1][4].
3. How can I make a complaint regarding Capitec services?
You can call 0860 10 20 43 for personal banking complaints or email ClientCareCentre@capitecbank.co.za. For unresolved issues, escalate to the FAIS Ombud[7].
4. Can I get business banking assistance at this branch?
Yes, contact Capitec Business Banking at 0860 30 92 50 for all business-related queries[4][7].
5. Are there ATMs and other banking facilities on-site?
The Carlton Centre is fully equipped with ATMs and comprehensive banking facilities for Capitec and other major banks.
6. What documents should I bring for account opening or inquiries?
Bring your South African ID, proof of address, and any relevant supporting documents for seamless service.
7. Where can I find more information about Carlton Centre or plan my visit?
Visit the Carlton Centre official website for maps, tenant listings, and event information.
Plan your visit, reach out to Capitec Carlton Centre with confidence, and make the most of your financial journey in Johannesburg’s iconic skyscraper.
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